A Target Operating Model (TOM) is a framework for determining how an organisation should function in the future in order to meet stakeholder needs and achieve its vision. It is a blueprint for the organisation’s people, processes, and technology, outlining the tools, people, and procedures required to fulfil the strategic goal.
A TOM can help businesses become more agile, customer-centric, inventive, and socially responsible. It can also help organisations deliver value in a more efficient and effective manner.